![]() More than 25,000 people helped the authors identify those who were most influential during crucial confrontations. Crucial Confrontations teaches you how to deal with violated expectations in a way that solves the problem at hand, and doesn't harm the relationship-and in fact, even strengthens it.Ĭrucial Confrontations borrows from twenty years of research involving two groups. She quickly remembers "how things work around here" and decides not to say anything.Įveryone knows how to run for cover, or if adequately provoked, step up to these confrontations in a way that causes a real ruckus. A nurse worries about what to say to an abusive physician. Family members fret over how to tell granddad that he should no longer drive his car. An accountant wonders how to step up to a client who is violating the law. Your son walks through the door sporting colorful new body art that raises your blood pressure by forty points. Your boss just committed you to a deadline you know you can't meet-and not-so-subtly hinted he doesn't want to hear complaints about it. An employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. New research demonstrates that these disappointments aren't just irritating, they're costly-sapping organizational performance by twenty to fifty percent and accounting for up to ninety percent of divorces.Ĭrucial Confrontations teaches skills drawn from 10,000 hours of real-life observations to increase confidence in facing issues like: Accountability suffers and new problems spring up. Or they do, but do a lousy job and create a whole new set of problems. ![]() Others have broken rules, missed deadlines, failed to live up to commitments, or just plain behaved badly-and nobody steps up to the issue. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.The authors of the New York Times bestseller Crucial Conversations show you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing good behavior.īehind the problems that routinely plague organizations and families, you'll find individuals who are either unwilling or unable to deal with failed promises. Turn crucial conversations into the action and results you want Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future.Keep listening when others blow up or clam up.Make it safe to talk about almost anything.Prepare for high-impact situations with a six-minute mastery technique.Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences handle the conversation badly and suffer the consequences or read Crucial Conversations and discover how to communicate best when it matters most. The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare.
0 Comments
Leave a Reply. |